Stimbiotics products are soil amendments and biostimulants made from natural, biological, and mineral inputs. Because these products are sensitive to storage conditions and cannot be resold once opened, all sales are considered final, with limited exceptions outlined below.

 

1. Eligibility for Returns or Refunds

A return, replacement, or refund may be approved only under the following conditions:

- The product arrived damaged or leaking due to shipping issues

- The wrong item was shipped

- There is a verified quality issue with the product

- The product was never opened and remains in its original, sealed packaging (case‑by‑case approval)

 

2. Time Window for Claims

All refund or replacement requests must be submitted within 7 days of receiving your order.

Requests made after this period may not be eligible.

 

3. Required Documentation

To process a claim, customers must provide:

Proof of purchase (order number or receipt)

Clear photos of the product, packaging, and any damage

A brief description of the issue

This helps us verify the problem and prevent fraudulent claims.

 

4. Non‑Returnable Items

The following items cannot be returned or refunded:

Opened or partially used products

Products damaged due to improper storage (e.g., freezing, overheating, contamination)

Products purchased from third‑party sellers

Clearance or promotional items.

For more details, see our Terms & Conditions.

 

5. Replacements

If your claim is approved, Stimbiotics may offer:A replacement of the same productA store credit equal to the purchase amountA refund to the original payment method (rare cases only)Replacements are typically shipped within 3–5 business days after approval.

 

6. Refund Processing

If a refund is approved: Refunds are issued to the original payment method only. Processing times vary by bank or payment provider. Shipping fees are non‑refundable unless the issue was our error.

 

7. Shipping Costs for Returns

If a return is required:

Stimbiotics will cover return shipping only when the issue is due to our error. In all other cases, customers are responsible for return shipping costs.

 

8. Product Performance Disclaimer

Because soil biology, climate, watering habits, and application methods vary widely, Stimbiotics cannot guarantee specific plant or crop outcomes.

Refunds will not be issued for performance related reasons.

 

9. Contact for Refund Requests

To submit a refund or replacement request, please contact us through our website’s support form or email our customer service team with the required documentation.

Stimbiotics is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website and purchasing our products.

1. Information We Collect

We collect only the information necessary to process orders, provide customer support, and improve our services. This may include: Contact details (name, email, phone number, shipping address) Order and payment information (processed securely through third‑party providers) Website usage data such as page views, device type, and general analytics. We do not store full credit card numbers or sensitive financial information.

 

2. How We Use Your Information

Your information is used to:

Process and fulfill orders.

Provide customer support.

Improve website performance and product offerings.

Send order updates or important service notifications.

* We do not sell or rent your information to third parties *

 

3. Third‑Party Services

We may use trusted third‑party providers for:

Payment processing

Shipping and delivery

Website analytics

These providers only receive the information required to perform their services and must handle it securely.

 

4. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and gather basic analytics. You can disable cookies in your browser settings if you prefer.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no online system is completely risk‑free.

 

6. Your Rights

You may request to:

Access the personal information we hold. Update or correct your information. Request deletion of your information .

To make a request, contact our support team.

 

7. Policy Updates

We may update this Privacy Policy from time to time. Continued use of the website indicates acceptance of any changes.

 

8. Contact Information

For privacy‑related questions or requests, please reach out through our contact page or email our support team.

Stimbiotics products are provided “as‑is” and without any express or implied warranties. By purchasing or using Stimbiotics products, you acknowledge and agree to the following:

1. No Guarantee of Specific Results

Because soil biology, climate, watering habits, crop type, and application methods vary widely, Stimbiotics does not guarantee: Specific plant growth outcomes - Crop yield Soil condition changes - Performance under unique or extreme environmental conditions.

For best‑use guidance, see our product support section.

2. No Implied Warranties

To the fullest extent permitted by law, Stimbiotics disclaims all implied warranties, including:

Implied warranty of merchantability. Implied warranty of fitness for a particular purpose. Any warranty arising from course of dealing or usage of trade.

3. User Responsibility

The customer is solely responsible for:

Proper storage of the product.

Correct application rates.

Following label instructions.

Ensuring compatibility with their soil, plants, or crops

Misuse, over‑application, or improper storage voids any eligibility for replacement or refund.

4. Limitation of Liability

Stimbiotics is not liable for:

Crop loss or reduced yield.

Soil damage or imbalance.

Indirect or consequential damages

Losses resulting from user error or environmental factors.

For related terms, see our Terms & Conditions.

 

5. Product Variability

Because Stimbiotics products contain natural and biological inputs, minor variations in:

Colour, Texture, Odour, Particle size are normal and not considered defects.

6. Customer Acceptance

By purchasing or using Stimbiotics products, you acknowledge that:

You understand the natural variability of biological soil amendments.

You accept the risks associated with environmental and application factors.    

You agree that Stimbiotics’ liability is limited as described above.